Porting

What does porting my number mean?

When you want to transfer your existing mobile number from one network provider to another network provider, this is called Mobile Number Porting. You can only port your mobile number to a new network if your contract with your current service provider has been ended and you have no outstanding bills.

In order to port your mobile number to your new network you will need to call your existing network and ask them for your PAC code.


What is a PAC code?

PAC (Porting Authorisation Code) is the code that allows you to transfer your number mobile number from your current network provider to your new another network provider. This number is only valid for 30 days.

How long does it take to transfer my number?

A mobile number port takes around 7 days to complete once you have given your new network your PAC code from your old network. You will be informed of the date of transfer when you call to do this.

I am a Pay & Go customer can I port my number?

Yes you can port a Pay & Go number, this may be subject to restrictions depending on which network your Pay & Go number is on and how long you have had this number. Remember you will need to pass a credit check in order to port a number.

Can I port my number to the same network?

No you can only port a mobile number between networks, so for example if you are on Orange you could port to T-Mobile but not to Orange.

T-Mobile

I wish to transfer my existing number to T-Mobile, what should I do? First, choose a T-Mobile offer, once you have purchased you new phone and plan, simply contact your current network and obtain your PAC code as described above.

Can I transfer more than one number to T-Mobile? Yes you can, simply include your other numbers when requesting your PAC code from your current network.

I want to leave T- Mobile, how do I get a PAC from T-Mobile?  Call T-Mobile customer service team on 0845 412 5000, or 150 if calling from your T-Mobile phone between 8:30am - 10:00pm Monday – Sunday

If your existing number is important to you and you would like to transfer ('Port') it to your new mobile phone and network provider, the following is a clear guide to make this a stress-free process.

As long as you've fulfilled your contractual obligations to your existing Network or Service Provider then you can port your existing number to a different Network.

Orange

I wish to transfer my existing number to Orange, what should I do? First, choose a Orange offer, once you have purchased you new phone and plan, simply contact your current network and obtain your PAC code as described above.

Can I transfer more than one number to Orange? Yes you can, simply include your other numbers when requesting your PAC code from your current network.

I want to leave Orange, how do I get a PAC from Orange?  Call Orange customer service team on 07973100150 or 150 if calling from your Orange phone.

If your existing number is important to you and you would like to transfer ('Port') it to your new mobile phone and network provider, the following is a clear guide to make this a stress-free process.

As long as you've fulfilled your contractual obligations to your existing Network or Service Provider then you can port your existing number to a different Network.